Frequently Asked Questions if you've got more questions and we'll do our best to answer.

  • What is booking fee?

    Booking fee is a fee we charge to keep our service running and to cover payment processing fee imposed by our bank. Spacey charges a very low Booking Fee of 10% only.

  • Can I pay for my facility usage after I use the space?

    In order for you to complete your booking on our website, payment must be made at the time of booking.

  • How can I access for my booked meeting room or event space?

    Once you have completed your booking, you will receive an email from our system which will contain all necessary information you will need such as, full address, contact person details and or any other special instruction as well as an emergency phone number to call instead of any issues with your facility.

  • What is the different between instant booking and those listing without this logo?

    Listing with the logo Instant Booking means that you may view the facility availability in real time and you can book your desired slots instantly. Booking for listing without this logo means that you cannot book it online in real time. You will input your desired date and time that you need the space and a Spacey representative will revert within 2 hours to let you know whether your desired time are available or not.

  • Can I get a refund if I change my mind?

    It depends on the Cancellation Policy of the facility that you have booked. Please refer to Cancellation Policy.

  • What is the cancellation policy?

    If you cancel or change your booking prior to the No Cancellation period, your booking fee will be refunded less a 20% administrative fee.

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